Reference

paku4d Privacy Policy for Indonesia Accounts

paku4d Privacy Policy explains how we collect, use and protect the details linked to your account, device and local wallet activity.

Account detailsWallet recordsDevice controlsSupport requests
paku4d paku4d Privacy Policy for Indonesia Accounts
CONTACT OUR TEAM

Privacy Help Beside Your Account Path

A direct support route helps you ask what we hold about your account, wallet record or device session.

Live chat Use live chat from the account area when you need to ask about a…
Support form The support form gives you a written path for access, correction or deletion requests.
Account security If you suspect another device has entered your account, contact us through live chat…
DATA CONTROL POINTS

What We Do With Account And Device Data

Privacy decisions should be practical, so we describe the main handling points in plain terms.

Account records

We use your phone number and account identifiers to complete the account path and phone verification before access.

Payment matching

A DANA, OVO, GoPay or QRIS reference lets our team match a wallet event to your account without publishing your…

Device signals

When you use a mobile browser, we may receive session time, browser type, operating system and security indicators.

Cookies

Cookies and similar storage can keep your session active, remember language or connect a security check to the same browser.

Retention

We retain account, payment and support records only while they serve account security, dispute handling, service administration or a legal…

Your request

You can ask what personal data we hold, request a correction, ask about processing or request deletion where applicable.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear most often from Indonesian account holders. Each answer stays focused on personal data, account access, wallet references and the support path used to request a change. If your situation is different, send us the account details that help us locate the issue without sharing secret credentials.

The paku4d Privacy Policy covers information connected with your account, phone verification, login sessions, device signals, payment references and support messages. It explains why we use each category, how we protect access and how you can ask about, correct or delete data where applicable.

Yes. The Privacy Policy explains how we handle references for DANA, OVO, GoPay and QRIS when a wallet event must be matched with your account. We use the transaction context for administration and support, and we do not ask you to send a password or one-time code.

We use your phone number to identify the account path and complete phone verification before account access. It can also help support locate your request when login or wallet status stalls. If the number is wrong or no longer yours, contact us through the support form.

The policy describes session time, browser type, operating system and security signals that may arrive from your phone or computer. We use them to support login continuity and identify unusual access. You can manage browser storage, though blocking required cookies may interrupt account access.

Send a request through live chat or the support form from 08:00 to 23:00 WIB. State whether you want access or correction, identify the account with its connected phone or email, and provide no password, one-time code or complete wallet credential.

We keep payment and support records while they are needed for account security, dispute handling, service administration or an applicable legal requirement. After that purpose ends, we remove, anonymise or restrict the record under our retention process, subject to any rule that requires continued storage.

You may ask for deletion through live chat or the support form, and we will assess the request against account security, dispute handling and applicable legal requirements. We may verify ownership first, explain any record that must remain, and confirm the action taken on your request.